Refund & Return Policy

SalesGuru is a digital service delivered to you the moment you subscribe. There is nothing to ship back, so we do not offer returns or refunds on subscription fees once a billing period has started.

Try before you pay

You do not have to pay anything to evaluate SalesGuru. Invoicing is free forever, with unlimited invoices and estimates for one user and up to 25 customers, and no card is required. We recommend using the free plan for as long as you need before subscribing to a paid package.

When we do refund

We will always correct a billing mistake. That includes:

• You were charged twice for the same period.
• You were charged the wrong amount, or for a package you did not add.
• You were charged after cancelling, for a period starting after the cancellation took effect.
• A technical fault on our side left the service unusable for a sustained period and we could not resolve it.

Where a billing mistake is confirmed, we refund the incorrect amount in full to the original payment method, normally within fourteen working days.

When we do not refund

• Change of mind, or deciding you no longer need the service, after a billing period has started.
• Part-used months. We do not pro-rate a cancelled period.
• Not having used the service during a period you were subscribed to.

Cancelling

You can cancel a paid package at any time from inside the app. Your subscription then runs to the end of the period you have already paid for, and is not renewed. Your account stays open on the free plan and your data remains yours to export.

Your statutory rights

Nothing in this policy limits any right you have under Sri Lankan consumer law.

Contact

Think you have been billed incorrectly? Email getsalesguru@gmail.com with your account email and the charge date, and we will look into it.